Service/Repair Co-ordinator

The Role

• Assist customers with enquiries both over the phone and via email/ online messaging.


• Clear and transparent communication to customers and the team.


• Ordering of Parts for equipment and posting them out to Engineers as necessary.


• Raising calls on Field Service Management software for any faults/repairs for PDE Jobs


• Raising quotations for repairs, obtain Purchase Order, Schedule engineer.


• Invoice completed faults/Agreed Repairs/Parts.


• Housekeeping on Field Service Management software.


• Dispatch parts for Customers via TNT/Royal Mail.


• Cover when other employees are off.


• Projects issued by Directors.


• General team support.


• Contribution to and focus on continuous business improvement.


• Due to the nature of the role, you may need to be flexible about start and finish times and working additional hours.

Qualifications:

• Full current UK driving licence.

Experience / Skills / Knowledge:

• Knowledge of the waste industry an advantage.


• Confident communicator, accurate, approachable, flexible and ability to multi-task.


• Place great importance on providing the best customer service.


• Strong team worker with ability to work on own initiative.


• Ability to move and change systems and processes within a growing business.


• Ability to offer ideas and thoughts for discussion to promote the development of the business.


• Ability to problem-solve and adapt to different situations within a fast-paced environment.


• Competent in Word, Excel, PowerPoint, and Outlook.


• Experience of using databases.


• Strong desire to learn new systems.


• Numerate, and confident with the written word.


• Confident telephone manner.


• A ‘can do’ attitude, willingness to learn and desire to succeed.


• Excellent attention to detail to ensure work is completed accurately.


• Approachable and friendly manner to assist others within the department.